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citizen service, e-government, internet-based system, public service, social networks
Improving public service delivery using ICT

As new technologies are driving and reshaping Governments throughout the world by improving public services delivery and engaging citizens Tanzania is yet to fully utilise Information Communication Technology (ICT) because of poor infrastructure, inadequate human capacity and legal framework.

The services include e-procurement, payment of bills and taxes, licensing, downloading of government forms, online services, public information and business opportunities.

Link: http://in2eastafrica.net/improving-public-service-delivery-using-ict/
Added by View user profileMoushumi Biswas to Open Development Technology Alliance on January 29, 2013